Each day we bring a unique depth of client and industry expertise to make our clients successful. Our client's success is, after all, the sole measure of our own success.
We have a firm belief in Stephen Covey's business and life principles. At S2Tech, we align our mission, values, goals and basic operating procedures around Covey's 7 Habits of Highly Effective People because we believe that practicing the 7 Habits will help each of our employees to become even more effective in both their professional and personal lives.
When it comes to a partnership of trust, S2Tech has proven time and time again that we keep our clients' best interests foremost in our minds. When it comes to integrity, we are clear - we make no compromises, we do the right thing for our client in every situation, every time.
From our CEO to the newest trainee, we share the same passion for not only meeting client expectations, but for delivering more than what is expected of us every time. In short, we focus on "delighting" our customers.
We offer clients three staffing models: on-site at the client's office; off-site at a U.S.-based S2Tech office, or off-shore at S2Tech's Hyderabad, India Development Center. Our Hyderabad Development Center project methodology is appraised by the Software Engineering Institute (SEI) at CMMI Level 3.
S2Tech has supported large scale system implementation and operations since 1999. We provide both supplemental staffing and project-based services. Our technical resources are experienced in legacy mainframe platforms as well as the evolving Java and .Net service-oriented architecture system development environments.
We have an unbroken record of successful projects. A recent client-wide survey placed client satisfaction with our services at a 4.8 on a 5.0 scale. Our customer retention rate is very close to 100%.
When a major Medicaid fiscal agent client needed to reduce ongoing MMIS operational costs, the company turned to S2Tech whose employees comprised the majority of the account's MMIS Maintenance and Modification Team. Working closely with client technical and administrative staff, S2Tech established a technical process improvement team to analyze the MMIS' claims adjudication functions. By the end of six months, the team was able to reduce the overall CPU hours for many claims adjudication models by an astounding 98 percent, resulting in an overall cost savings ratio of approximately 8 to 1 between the CPU expenses reduced and the additional expenses incurred for the process improvement team.
When S2Tech was asked to develop recommendations for reducing the cost of providing data conversion support on a time and materials basis for a Medicaid systems implementation, the company proposed a solution that could be developed in the context of an aggressive project budget and which would reduce the price of the same services on the next MMIS data conversion project. S2Tech agreed to develop the solution on a fixed price basis, with no budget impact, delivering quality results and meeting every project milestone. When asked to price data conversion services for a subsequent proposal, S2Tech was able to reduce the fixed price for similar services by 30%.
When a major healthcare client needed to reduce its system support staff's frustration with mundane production control functions and demands for late night / weekend on-call responsibilities, S2Tech (who had supported this client account with software development and maintenance services since 2002) was called upon to provide daily system production operations and on-call services. By utilizing both onshore and offshore S2Tech resources, the client has been able to realize significant cost savings, has improved the morale of their technical systems staff, and has reduced risk by ensuring the continued availability of knowledgeable systems expertise for 24 / 7 production operations support.
When a MMIS fiscal agent client needed to make critical upgrades to a state Medicaid Web Portal in a very short period of time, the client turned to S2Tech because of the company's ability to quickly provide both onsite and offshore technical resources. By creating an onsite team of business analysts / technical coordinators and an offshore software development team of more than 20 technicians, S2Tech not only completed major modifications to the majority of the Web Portal's existing panels, but also converted the Portal's base platform. The project was further complicated by the narrow timeframe required for full implementation and by the restricted availability of experienced client resources due to a large number of concurrent systems projects. Because of the close relationship between the client and S2Tech technical teams, the enhanced and re-platformed Web Portal was implemented on time and under budget with no errors or omitted requirements.
Our new implementation contract required a comprehensive business rules extraction of the state's legacy MMIS. We were constrained in terms of resources, time and budget so we asked S2Tech to perform the work on a fixed price basis. S2Tech performed an initial proof of concept which afforded the project team an opportunity to get our hands around the process, scope and deliverables. S2Tech then provided a fixed price to complete the work within tight timeframes. My client was pleased with the initial deliverables and S2Tech went on to complete all project deliverables within the required timeframe. After the project was complete, I learned that there were some areas where the scope was larger than planned, but S2Tech just took care of it. They didn't come to me for more money or more time – they made the adjustments to get the job done on time. I appreciate having a partner that understands my business and has the discipline to deliver reliable solutions while managing my financial risk." A post-project internal peer review found S2Tech's work to be 99.7% accurate and complete.
"Experienced resources, relevant processes, deep domain experience, trusted leadership. S2Tech is a valued partner that we know we can count on to deliver Quality solutions for our Medicaid projects."
"We partnered with S2Tech on an IV&V contract to help rescue a troubled project. With very little notice, S2Tech deployed domain-experienced resources who had the project management and consulting skills to quickly get their hands around the problems. They were able to make immediate recommendations that were readily embraced by the project stakeholders, as well as the project team. Over the years, I have come to rely on S2Tech for their domain experience and I appreciate how quickly they were able to make a significant impact in a very challenging project environment."